At Kelly & Co’s® UK, your privacy matters to us. This Privacy Notice explains how we collect, use, disclose, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or providing your personal information, you consent to the practices described in this notice.
1. Who We Are
This website is operated by Kelly & Companion Co. Ltd trading as Kelly & Co’s® UK. We sell pet food, treats, and related accessories through our online platform, servicing customers across the United Kingdom.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Your name and contact details (e.g. email, phone, delivery address)
- Payment and transaction details
- Purchase history and product preferences
- Website usage information (including IP address, browser type, pages visited)
- Any other information you voluntarily provide (e.g. product reviews, enquiries)
3. How We Collect Your Information
We collect personal information directly from you when you:
- Make a purchase
- Sign up for our newsletter
- Contact us for support or submit an enquiry
- Participate in promotions or surveys
- Interact with our website through cookies and analytics tools
4. Why We Collect Your Information
We collect and use your information to:
- Process and fulfil your orders
- Communicate with you about your purchases
- Respond to customer service requests and enquiries
- Improve our products, services, and website experience
- Conduct marketing and promotional activities (only if you opt in)
- Comply with legal obligations and protect our business
5. Disclosure of Your Personal Information
We may share your personal information with:
- Delivery and logistics partners
- Payment processors
- IT and marketing service providers
- Regulatory authorities when required by law
We will never sell your personal data. All third parties we work with are required to comply with UK data protection laws and handle your data securely.
6. Overseas Disclosure
Some service providers may be located or store data outside of the UK (e.g. cloud providers). Where this occurs, we take reasonable steps to ensure your data is protected and handled in accordance with UK data protection standards.
7. Security of Your Information
We take all reasonable steps to protect your personal information from misuse, interference, and unauthorised access. This includes secure payment gateways, SSL encryption, restricted staff access, and regular system monitoring.
8. Access & Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or outdated. To do so, please contact our Privacy Officer using the contact details below.
9. Marketing Preferences
If you subscribe to receive updates or promotional offers, you can opt out at any time by clicking ‘unsubscribe’ in our emails or contacting us directly.
10. Cookies & Tracking
Please refer to our Cookie Policy and Cookie Preferences sections for details on how we use cookies and your choices.
11. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Changes will be published on this page, and your continued use of our website indicates your acceptance of any updates.
12. Contact Us
If you have any questions or concerns about your privacy or this policy, please contact us:
Privacy Officer
Kelly & Co’s® UK
Email: support@kellyandcos.co.uk